HealthCare New Org Migration
We do business differently. We see opportunities in challenges, and we find solutions.
ModivCare is a non-emergency medical transportation provider based in Denver, Colorado. ModivCare (formally Logisticare) is a publicly traded company with ModivCare had technical debt due to poor architecture. This technical debt hampered ModivCare from functioning efficiently in their business processes, end users' low morale and adoption of Salesforce. Divergent worked with Salesforce corporate and ModivCare to find the best solution to the technical debt ModivCare had in their system. After pursuing all possible options, ModivCare partnered with Divergent to manage the original org while creating a fresh org built with Salesforce best practices.
Divergent worked alongside ModivCare decision makers, C-suite, and daily users to stabilize the current working environment including Sales Cloud, Experience Cloud, Marketo, Hubspot, and Docusign. Concurrent with this Org1 work, Divergent worked to build ModivCare’s Org2 using Salesforce best practices to ensure future sustainability. This complex migration of orgs and data allowed Divergent to shine while working on basic setup as well as implementing complex business processes and training users to establish a robust Org2 for accurate data and functionality.